生命周期服务

贝克·休斯（Baker Hughes）提供24/7全天候专用的电话和网络支持。我们的Web门户网站为客户提供了特定网站的仪表板，以查看有关其资产的信息，旨在使客户在工厂决策中赋予能力。对于需要额外专业知识的问题，客户保证访问我们专门的贝克休斯电话支持技术人员。

Baker Hughes Field Engineers draw from more than 30 years of accumulated domain knowledge to provide unparalleled expertise of Industrial Control Systems. Our strong partnerships provide us with OEM advantages that set us apart from our competition, while ensuring our customers that they're getting the very best service. From controller upgrades to preventative maintenance and lifecycle management, we never stop working to get the most value out of your assets.

Our At-Site Offerings Include:

• Plant Health Assessments
• 预防性维护
• Pre-outage Planning
• Calibration and Optimization
• Resident Field Engineer
• Emergency Break-Fix Support

Your Control System is the brains of your operation. Ensure you are getting the most out of ALL of your investments with our Health Checks, also called Preventative Maintenance Checks, which provide:

• 下次中断的批判性计划
• Recommendations based on system alarms and logs
• Control constant reconciliation planning
• Testing for power supply failures and ground faults
• 特定网站推荐的补丁和更新
• Informal training/coaching as needed
• 可选零部件测试和gap analysis
• Detailed report with all recommended actions

这些健康检查访问对于计划即将发生的停电特别有用，以确保您满足停机时间表和预算目标。最重要的是，这些访问使您成为塑造控制系统未来的真正合作伙伴。

We offer fourstandard levels of Service Subscriptionsthat deliver outcome-based value to help you optimize your Control System at every point in time:

• Adopt：使您的资源加快新技术的速度，以确保您在保修期间的顺利运行
• Maintain:Provides unlimited phone and web support as well as priority Field Engineer mobilization and part shipment to assist in maintaining your system
• Improve:Moves beyond response-based focus to offer cybersecurity and remote diagnostic support to improve your system’s operation.
• Comprehensive:Emphasizes the importance of keeping customers continuously current to help reduce the costs of maintaining legacy assets and delayed upgrades

These packages are completely flexible and can be combined with any of our à la carte service offerings. We know that each customer is unique and we pride ourselves on creating the right service package to help you achieve your specific goals