Are you sick of having to jump through hoops to get basic guidance on which services might be right for your operation? Are you fed up with not being able to get any pricing information without first having one or more lengthy discussions around the value that the seller believes they are providing? If this is you, you've come to the right place. Access ourNexusNTERACT™服务计算器现在！
只需回答有关您的操作的9个问题，提供您的联系信息，我们将在2个工作日内（但可能更早）向您发送定制服务包建议，并带有初步定价。就是这样。无需会议。但是，如果您喜欢所看到的东西（我们认为您会的），那么请与我们联系，以便我们可以设置时间讨论如何进一步量身定制您的包裹以满足您的独特需求并提供您的官方折扣价。
You can read more about several of our different services below. Or check out our Senior Product Manager, Michelle Rosinski's, recent article on emergency support options complete with price ranges. You can also download our whitepaper on the value of comprehensive control service solutions.
您推荐的软件包可能会根据您的操作需求包括一个技术支持时间。这些小时可用于以下任何支持活动，未使用的时间可能会在第二年汇入。这些小时的灵活性最大程度地减少了您不会从中实现价值的任何风险。在您需要时，我们可以在需要时立即提供支持的能力，而无需与POS或其他开销活动相关的时间滞后。
- 电话支持
- Service Software engineering
- Preventive maintenance
- On site troubleshooting
- 补丁
- 现场网络评估
- 远程在线培训
- Informal on-site technical coaching
Our experts solve an average of 2,500 cases per year dealing with a wide range of issues, putting them in the best position to help solve any questions or issues you have.
您推荐的包裹可能包括我们一位现场技术人员的年度1或2天访问，以对您的控制系统进行预防性维护。预防性维护可确保您的控制系统的健康状况，并在对您的生产产生负面影响之前可能会发现问题。这些访问还可以作为回答您可能遇到的任何问题并计划下一次中断的机会。建议的预防性维护活动包括以下内容：
- 更新软件和固件
- Dispositioning diagnostic alarms
- Reconciling control constants
- Addressing power supply failures and/or ground faults
- 调查选民不匹配警报
- 审查旅行日志
- Checking connections
- 清洁工具
该服务的输出将是有关建议的任何发现的详细报告，我们将与您一起审查，以协作满足您需求的最佳计划。
If your operation is very intolerant of downtime and needs to get back up and running as quickly as possible, we will likely recommend Remote Diagnostic Support (RDS) as an option. This service leverages state of the art technology to provide an intrinsically secure, remote connection from your site(s) to our data center. This allows our experts to help you troubleshoot your issues in real time.
There can be hundreds to thousands of potential causes for a trip or failed start and the rare nature of these events makes them even more challenging to diagnose. Each of our RDS experts has an average of 25 years experience dealing with all kinds of issues, making it a high probability that they will have seen yours before. This is the absolute fastest way to get your operation back online.
- 通常在20分钟或更短的时间内做出回应
- 通常在2小时内确定问题的解决方案
如果您由于行业或区域法规而需要修补系统，则可能需要考虑此服务。该解决方案支持您对网络安全法规，标准和准则的遵守，例如NEI 08-09，NERC CIP，WIB和ISA 99 / IEC62443。使用此服务，您将获得已批准您系统的补丁列表每个月。为了降低对操作的任何负面影响的风险，我们将这些补丁安装在与您在网站上运行的相同硬件和软件上，并运行100多个测试用例。多年来，我们排除了许多发现对您的系统具有潜在有害影响的补丁。强烈建议进行任何执行修补的操作。
我们知道补丁可能是乏味和压倒性的。如果您的感受就是这样，我们可以提供帮助！我们的现场技术人员可以来您的网站来为您进行修补，以每季度，半年度或年计。
Or if you prefer, we can connect with you remotely on any of the cadences mentioned above to guide you through patching your own system. This would reduce the price of your patching support as it would remove the need for travel expenses. Let us know if you prefer this option.
如果您不确定系统的网络安全姿势，我们的网络安全评估可能非常适合您。该服务将评估您的系统可能脆弱的地方，并提供建议缓解的优先路线图。它基于Internet安全中心（CIS）推荐的前20个控件，并可以帮助支持遵守多种行业标准，例如ISA99/IEC 62443和NERC-CIP。根据能源部的说法，仅实施前5个建议的控件可以将成功的网络附件的风险降低85％！
无论您是在努力更好地了解新的或升级的控制系统还是处理由员工流动引起的知识差距，我们的培训都可以帮助您实现目标。
We offer formal classroom training on your control system, network, and cybersecurity solutions. Our formal training can be conducted at your site or at our Training Academy in beautiful Longmont, Colorado. We now also offer an option for any of our courses to be conducted as live, instructor-led, remote training with access to simulated hardware and software that matches your system as closely as possible.
You can either choose to reserve an entire class for 6-8 people, or you can choose to send a smaller group to one of our shared open enrollment courses. Open enrollment courses provide a cost-effective solution for small group training that also gives you the opportunity to learn from peers at other companies.
我们还提供可以在您的网站或远程完成的非正式教练。这是一个不错的选择，可以在与系统合作一段时间后，在正式培训主题上刷新您的记忆力或提高您的技能。